This policy details the shipping configurations, timelines, liabilities, and logistics infrastructure for all retail and business-to-business (B2B) transactions processed by BIG GOLD JEWELLERY LIMITED.
1. Dispatch & Fulfillment Timelines
Fulfillment schedules are strictly determined by the nature of the stock ordered and the exact time of order placement:
- Ready-to-Ship Retail Items: Orders placed before 10:00 AM (GMT/BST) on a standard business day are dispatched the same working day. Orders placed after 10:00 AM are dispatched the following working day.
- Custom Made / Bespoke Items: Custom-manufactured fine jewellery collections, custom casting batches, or personalized items can require up to 3 weeks of production lead time prior to secure dispatch.
2. Rates & Delivery Thresholds (UK Domestic)
Domestic shipping fees across the United Kingdom are structured transparently based on total transaction invoice values:
| Order Threshold value | Shipping Rate | Service Level |
|---|---|---|
| Orders under £200 | £7.00 Flat Rate | Royal Mail Service (Fully Insured) |
| Orders £200 and over | Free of Charge | Royal Mail Service (Fully Insured) |
3. Geographic Restrictions & Logistics Networks
- B2C Retail E-Commerce Purchases: Standard e-commerce retail fulfillment is strictly confined to addresses within the United Kingdom. No retail international shipping is supported via standard checkout.
- B2B / Wholesale Trade Orders: For validated wholesale trade clients and production partners, overseas international shipping options are available. These are coordinated directly by our contract desk based on batch volume and customs clearance parameters.
4. Courier Protocols & Transit Insurance
To preserve absolute asset protection, all shipments utilize highly secure transit pipelines:
Asset Liability Rule: All goods remain fully insured under our corporate transit coverage while in route. Risk of loss passes exclusively to the customer upon courier delivery validation or signature capture at the designated destination address.
- Standard Domestic Distribution: Retail orders are processed exclusively using tracked and fully insured Royal Mail Special Delivery services.
- High-Value B2B Fleet Logistics: Commercial shipments destined for large retail chains, independent boutiques, or wholesalers located in primary industrial hubs such as London, Birmingham, and Manchester are fulfilled via dedicated high-value freight couriers with secure tracking facilities.