Terms of Service
Welcome to Big Gold. This website is operated by BIG GOLD JEWELLERY LIMITED. Throughout the site, the terms “we”, “us” and “our” refer to BIG GOLD JEWELLERY LIMITED. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
1. General Conditions & Governing Law
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
2. Live Market Pricing & Order Acceptance
Our pricing framework operates on a direct, data-driven per-gram structure linked to international metal markets. Due to the nature of constant global market shifts, the legal terms governing our pricing are as follows:
- Price Binding: All item prices are officially and strictly locked to the price explicitly displayed at the exact time of transaction checkout and completed purchase.
- VAT Allocation: In accordance with UK tax laws, investment bullion purchases are completely VAT-free under standard investment gold exemptions. All other retail jewellery pieces are subject to standard UK VAT at the rate of 20%.
- Order Verification: We reserve the right to refuse or cancel any order if market tracking feeds experience technical errors or unexpected disruption during transaction authorization.
3. Payment Terms & Gateways
We provide a selection of secure payment mechanisms to process digital transactions. By initiating a transfer or charge, you confirm ownership of the underlying accounts:
- Retail Payment Processors: We accept mainstream credit and debit card payments alongside authorized fast checkout infrastructure including Apple Pay and Google Pay.
- Direct Transfers: For high-value transactions, retail asset allocation, or wholesale operations, we support direct bank transfers. Orders processed via direct transfer will only proceed to fulfillment following cleared fund verification in our corporate account.
4. Limitation of Liability
BIG GOLD JEWELLERY LIMITED, our directors, officers, employees, or contractors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including lost profits or revenue—arising from your use of any of our services or items procured through our platform, except as required by law under UK consumer rights legislation.
5. Modifications to the Service and Prices
Prices for our products are subject to change without notice due to fluctuations in global metal indices. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.